Change or cancel an order:
If you wish to change or cancel an order contact our Customer Service team:
- by phone: on
- by email at customerservices@webbsdirect.co.uk.
Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our returns procedure as per below.
Returns procedure:
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.
Returns procedure:
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.
- Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.
- If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
- Returns via courier collection. Please contact our customer services department by phone (0870 225 0227) or by email (customerservices@webbsdirect.co.uk) with the following information: order number, stock number, the reason for the return and whether you want a refund or a replacement. We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.
- Returns via our Garden Centre. Simply take the despatch note and the product you wish to return or exchange to the appropriate department in the shop and tell the sales assistant you bought it online.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods only.
Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.
Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.
- Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
- Products we are unable to refund or exchange: We are unable to offer a refund or exchange on perishable goods such as seeds, bulbs, flowers or plants unless they are faulty. Please see below for our policy on made-to-order products.
- Delivery charges: We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted purchases.
- *Unwanted purchases of bulky furniture & goods. Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, or goods to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £75 to cover the collection cost.
- * Cancellation of made-to-order products. Should you wish to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of made-to-order products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
- *None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
Track your order
To check your order status, just click on the Your orders link at the top of the page, sign in and then View orders.
To check your order status, just click on the Your orders link at the top of the page, sign in and then View orders.
- Order received means your order hasn't been processed yet.
- Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
- Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- Cancelled means your order has been cancelled either by you or us.If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team or telephone on
