Here you will find all Webbs frequentl y asked questions in relation to the latest and most up-to-date government national restrictions. You can find out further information on the government website.
Are you open?
Yes, all of our garden centres, Wychbold, West Hagley & Cheltenham are remaining open. Our opening hours at all stores are currently Mon - Sat 10:00am - 6:00pm and Sun 10:30am - 4:30pm. Whilst our garden centres remain open, following the latest government update and a new national lockdown which came into effect from Wednesday 6th January, all of our restaurants at Wychbold, West Hagley and Cheltenham will be closed until further notice.
Priority access to our stores:
Customer numbers in-store are currently limited at any one time and are managed at entrance points. Very occasionally this may result in customers having to queue externally to gain entrance to our stores at peak times. During colder months, we know that queuing may become harder for some of our customers – during this time we are happy to offer our elderly and vulnerable customers priority access into our stores. On arrival at our store entrance, please approach our greeter who will then assist you to an alternative entrance. Can’t locate our greeter? Please call our stores (See store numbers below) and a member of our team will meet you outside – alternatively, call any of our stores prior to your arrival and we can arrange safe entry to the store for you without the need to queue.
Wychbold: 01527 860 000
West Hagley: 01562 700 511
Cheltenham: 01242 672 560
Are your toilets open?
Yes, We have toilet facilities open at all of our garden centres - Wychbold, Hagley and Cheltenham. Please note at our Wychbold store we have temporarily closed our Food Hall/Restaurant toilets - our main store toilets remain open as usual. Please make sure that you read the health and safety signs, respect social distancing and wash your hands for at least 20 seconds.
Face covering policy:
From Fri 24th July 2020, it will be mandatory by law for all customers to wear a face covering when shopping in retail environments across England. Please remember to bring your face covering with you and wear it when you enter our stores for everyone’s safety.
You do not need to wear your face covering when you eat and drink in our restaurants but you will need to wear a face covering when you leave these areas and walk around our stores.
If you have a medical reason why you cannot wear a face covering, then please let our Greeter know at each of our store entrances. There is no requirement for children under the age of 11 to wear a face mask.
Our colleagues inside our stores will be wearing a face covering unless they are behind a screen and service points.
Our Food at Webbs restaurant colleagues will either be wearing a face covering or visor when working inside our restaurants – except for our colleagues serving customers outside in our restaurant garden at Wychbold.
Our colleagues working in our outdoor areas are not required to wear a face covering but will wear one when moving to areas inside our stores.
Can I place an order over the phone?
Yes our colleagues will happily place an order for you over the phone.
Is the website open for orders?
Yes our website remains open for you to place orders safely from the comfort of your own home.
What is my expected delivery time?
For smaller items that will fit into a box, the time from ordering to delivery is expected to be between 2-3 working days. For larger items such as furniture, the time from ordering to delivery is expected to be between 3 - 10 working days*
* Working days are Monday - Friday (excluding Bank Holidays). Couriers may still deliver at weekends.
I have a problem with my delivery…Order not delivered / missing items / damaged items?
Please email our webshop representatives on email@example.com. Include your order number, the preferred method of contact and a short summary of the issue along with any relevant photos. Our team will be in touch.
Is my delivery still going ahead?
Currently all scheduled deliveries are still going ahead. If there is an exception to this you will be contacted either by Webbs Garden Centre directly or the outside courier/delivery company handling your delivery.
Can I add to an existing order?
Unfortunately our system does not allow us to amend an existing order.
Can I collect items from the store?
We currently offer a Click & Collect service at our Wychbold store only. Products that are available for Click & Collect will have that service displayed as delivery option on the product page. We will continue to add to the number of products that are available for Click & Collect.
If you would like to renew, you can do this online. Click here. You can also email our clubCARD team at firstname.lastname@example.org.