Thank you for your continued support and loyalty during these unexpected times. Our thoughts are with all our customers, colleagues, tenants and local communities. During the COVID -19 pandemic we have received a number of enquiries. Please see our frequently asked questions below:
Are you open? Yes, all of our garden centres; Wychbold, Cheltenham and Hagley are open again. Our temporary opening times are Monday - Saturday 10.00am - 6.00pm and Sunday 10.30am - 5.00pm.
Our restaurants are also open.
Can I place an order over the phone? We are not currently taking orders over the phone.
Is the website open for orders? In an effort to manage the high volume of orders there will be certain times when the website will not be available for placing orders and/or limiting orders for certain items. This gives our dedicated webshop team the opportunity to complete orders placed in a timely manner, whilst ensuring the safety of those on site.
What is my expected delivery time? For smaller items that will fit into a box, the time from ordering to delivery is expected to be between 3-5 working days. For larger items, including landscapes, furniture and BBQs, the time from ordering to delivery is expected to be between 10 - 21 working days*. For very large pallet delivery items, the time from ordering to delivery is expected to be between 3-10 working days*.
* Working days are Monday - Friday (excluding Bank Holidays). Couriers may still deliver at weekends.
I have a problem with my delivery…Order not delivered / missing items / damaged items? Please email our webshop representatives on firstname.lastname@example.org. Include your order number, the preferred method of contact and a short summary of the issue along with any relevant photos. Our team will be in touch.
Is my delivery still going ahead? Currently all scheduled deliveries are still going ahead. If there is an exception to this you will be contacted either by Webbs Garden Centre directly or the outside courier/delivery company handling your delivery.
Can I add to an existing order? Unfortunately our system does not allow us to amend an existing order.
Can I collect items from the store? We are not currently offering a Click and Collect service, however we will let you know when we do.
ClubCARD renewals: We have extended all of our clubCARD memberships that were due to expire between the 1st March 2020 through 31st May 2020 for a further three months, as a gesture of goodwill. This will happen automatically without the need to call in to our Customer Services Team.
If you would like to renew, you can do this online. Click here. You can also email our clubCARD team at email@example.com.
Are your toilets open? Yes, our toilet facilities are open at all of our garden centres - Wychbold, Hagley and Cheltenham. Please make sure that you read the health and safety signs, respect social distancing and wash your hands for at least 20 seconds.