Webbs Garden Centres re-opening risk assessment:
Details accurate as of 6th January 2021. Review date: As required based on Government guidance.


Hazard 1 - Transmission of COVID-19 via person to person contact

Persons at risk and how they might be harmed:
All persons working and visiting Webbs Garden Centres. People may be at risk of contracting the virus from infected individuals they encounter. At particular risk are persons identified as extremely vulnerable or clinically vulnerable.

Controls currently in place:
Webbs has done everything reasonably practicable to minimise the risks posed by the COVID-19 virus. Control measures have been put in place to minimise the risks of transmission from person to person.

Social Distancing:

  • To maintain the 2 metre social distance between people who are not part of the same household, numerous control measures have been put in place.

  • Layout changes across our garden centre buildings and sites have been made to maximise the amount of space between people when working or shopping.

  • Signage is displayed to remind everyone about the minimum 2 metre distancing.

  • Employees have been instructed to remind customers of the requirement to maintain social distancing if they get too close.

  • The number of customers permitted in the garden centres has been restricted to permit social distancing.

  • To manage this, there is an occupancy system at our Wychbold store however across all stores we will continue to assess the maximum occupancy, taking into consideration any seasonal variations.

  • There are markers outside to show the 2 metre distance to be maintained in the queue.

  • Barriers and signage have been erected to assist customers to enter and exit our garden centres using the correct doors.

  • In our centres, customer flow has been indicated in some areas with markings on the floor to show a one-way system.

  • At the customer facing counters, including the tills and customer service desks, screens have been erected and signage is in place indicating where the customer must wait and stand whilst being served to maintain a safe distance.

  • The till queues are controlled by an employee when required who instructs customers which till to go to when safe to do so.

  • Till operators have been instructed on how to serve the customer and process their transaction whilst maintaining a safe social distance.

  • Employees serving customers at our Furniture and Leisure Desk have been instructed on how to do this safely whilst adhering to the social distancing requirements.

  • Our Plant Advice Hut is open but customers are not allowed inside. Customers can queue outside for one of our experts to assist. 

  • Measures have been put in place in the offices at our garden centres to ensure that social distancing may be maintained.  The number of employees working in the offices at any one time is restricted.  The training rooms will be made available for admin tasks to be completed.

  • Social distancing measures in place in the Goods In department and at the back door include signage to remind delivery drivers about maintaining the 2m social distance.   Usual practices for the off-loading of Delivery vehicles and signing of delivery paperwork have been amended to allow for social distancing.  All relevant employees have received training on this.

  • Layout changes have been made in the staff room areas to allow for social distancing to be adhered to.  Break times are staggered to maintain low numbers of employees using these areas at one time.  Where possible Restaurant Function Rooms have been opened to provide additional space for our colleagues to use during break times.

  • Replenishment of stock in the garden centres is completed before or after closing times wherever possible.

  • Employees are encouraged to work in the same partnership where possible to reduce number of people each person has contact with.

  • All customers and colleagues are legally required to wear face coverings inside our stores, unless they are medically exempt.

 
Training:
 
Training of employee infection control is given to all the team
 

Hazard 2 - Transmission of COVID-19 via hard surfaces

Persons at risk and how they might be harmed:
All persons working and visiting Webbs Garden Centres.   People may be at risk of contracting the virus from infected hard surfaces they may touch.  At particular risk are persons identified as extremely vulnerable or clinically vulnerable.

Controls currently in place:

  • To prevent the transmission of COVID-19 via cash, we are not currently accepting cash. 

  • Products returned by customer for refunds or exchanges will not be put back on sale immediately.  These products will be quarantined for 48 hours before they are returned to the shop floor.

  • Signage asking customers not to touch products that they do not wish to purchase are displayed throughout the centres.

  • Customer changing rooms for clothing are closed to prevent clothing which has been tried on returning to the shelves.

  • Sanitising products are available to use on equipment used by employees and customers.  This includes the sanitising of customer trolleys before use at the Trolley Cleaning Station.  

  • Some of our customer toilets are open. Toilets and all hard surfaces in the washroom facilities are monitored and cleaned throughout the day.

 
Cleaning and Sanitising:

  • To help prevent the transmission of the virus appropriate cleaning and sanitising products are always available for cleaning equipment, fixtures and fittings that employees and customers may have need to touch.

  • Chip and pin units are wiped with sanitiser after use.

  • Till screens are cleaned before and after each shift and when there is a change in operator.

  • Wheelchairs have a cleaning station next to them for customers to clean them before use

  • Office equipment, including shared keyboards, phones, PDA units, headsets, photocopy keypads and other touch points are cleaned after use.

 
Personal hygiene:
Employees are instructed to wash their hands thoroughly with soap and water for at least 20 seconds regularly throughout the day. Hand sanitiser may also be used where hand washing is not possible. Hand sanitiser is available throughout the garden centres at service areas, staff facility areas and in the offices. Employees are instructed to avoid touching their noses or mouths. Tissues should be used for coughs and sneezes and these must be disposed of after use.
 

Training:
Training of employee infection control is given to all the team
 
Hazard 3 - Transmission of COVID-19 from persons with the virus

Persons at risk and how they might be harmed:
All persons working and visiting Webbs Garden Centres. People may be at risk of contracting the virus from infected individuals they encounter. At particular risk are persons identified as extremely vulnerable or clinically vulnerable.

Controls currently in place:
Following Government guidelines employees who are exhibiting symptoms of COVID-19 themselves or are living with anyone who is either symptomatic or has the virus is instructed to self-isolate and not to attend work or visit the garden centre until the end of the prescribed isolation period.