Following the latest government announcement of new national restrictions which come into effect on Thursday 5th November, garden centres, along with other retailers providing essential goods and services can remain OPEN.   You can find further details on the government website: https://www.gov.uk/guidance/new-national-restrictions-from-5-november

Please note that whilst our stores remain open, all our restaurants will be closed from Thursday November 5th until further notice. Following the latest Government announcement, we are very sorry that we will also be unable to offer you any of our planned Christmas events at any store that were scheduled from 5th November up until 2nd December.  Any events booked from 3rd December onwards we currently plan to host.  However, we will just need to wait and see what happens and will update you after the next Government announcement.

It is also worth noting the current operating status of our on-site concessions at our stores. GBC (Wychbold & West Hagley) and Macarthur Barstow & Gibbs (Wychbold) remain open as normal. Hobbycraft (Wychbold), Lakeland (Wychbold) and Jacuzzi Hot Tub Centre (Wychbold) are closed to customers but remain available for click & collect purchases. Cotswold Outdoor (Wychbold) and The Falconry Centre (West Hagley) are currently closed for the duration of the current government lockdown. For further concession information on opening hours and status we also advise keeping up to date on their own website and social media profiles.

In order for our customers to carry on shopping safely we are continuing with our existing Covid19 secure measures. In addition to these we are reducing further the amount of customers allowed in store at any one time.  Our Wychbold store now has extended opening hours from 9am to 8pm Monday to Friday enabling customers to shop at quieter times of day.

Covid-19 health and safety measures include:

  • Customer numbers will be limited to stores at any one time and will be managed at entrance points. This may result in customers having to queue externally to gain entrance to the stores at certain times of day.

  • We have now lifted our 2 people per household limit but please remain sensible and respect social distancing from our other customers.  

  • All customers and colleagues should keep 2 metres apart. New signs and floor markings are in place to help.

  • Antibacterial stations and trolley/basket cleaning points will be provided at store entrances and throughout the stores.

  • All customer tills and department advice desks have been fitted with Perspex screens to protect customers and colleagues.

  • Contactless payment limits have been increased and all transactions should be paid for by chip and pin or contactless whenever possible.

  • When entering the restaurant, please ensure that you are wearing your face coverings. All face coverings should be worn at all times, except when sat at a table. (Please note our Restaurants are currently closed)

  • Please be advised that the indoor Children's play areas within our Restaurant's and Cafe's are currently also not available.


Our current opening times for Wychbold are:
Monday - Friday: 9:00am - 8:00pm.
Saturday: 9:00am - 6:00pm
Sunday: 10.30am - 4:30pm.
Please note, we have temporarily stopped our Sunday browsing time between 10am - 10.30am.

Our current opening times for West Hagley and Cheltenham are:
Monday - Saturday: 9:00am - 6:00pm.
Sunday: 10.30am - 4:30pm.
Please note, we have temporarily stopped our Sunday browsing time between 10am - 10.30am.

Priority access to our stores:

Customer numbers in-store are currently limited at any one time and are managed at entrance points. We understand that this may result in customers having to queue externally to gain entrance to our stores at peak times. Our peak times tend to be weekends and weekdays between 11am and 3pm. For that reason we have extended our weekday opening hours to 8pm from Monday 2nd November to allow our more vulnerable customers to visit in a quieter environment with less or no queues. As we approach winter and the weather gets colder, we know that queuing may become harder for some of our customers – during this time we are happy to offer our elderly and vulnerable customers priority access into our stores. On arrival at our store entrance, please approach our greeter who will then assist you to an alternative entrance. Can’t locate our greeter? Please call our stores (See store numbers below) and a member of our team will meet you outside – alternatively, call any of our stores prior to your arrival and we can arrange safe entry to the store for you without the need to queue.

  • Wychbold: 01527 860 000

  • West Hagley: 01562 700 511

  • Cheltenham: 01242 672 560
     

Please click here for more information, FAQ's and our Covid-19 Risk Assessment.

From all of our extended family at Webbs Garden Centres - we thank you for your patience and continued loyal custom.