Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high quality restaurants offer freshly prepared, seasonally changing menus.
We're an independent family business with a great team of people. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best Workplaces 2023, Best Workplaces for Wellbeing 2023, Best Workplaces for Women 2023, Best Workplaces 2024 and Best Workplaces (Retail, Hospitality & Leisure) 2024.
We have a fantastic opportunity for an experienced retail sales advisor to join our Home & Lifestyle department at our Wychbold store.
The role’s purpose is to deliver excellent customer service by providing knowledgeable advice and support to customers on furniture.
You’ll drive sales, maintain product displays, and ensure the department is clean, well-stocked, and welcoming.
Responsibilities include:
- Greet customers warmly, help, and provide knowledgeable recommendations based on the customer needs.
- Meet or exceed individual and store sales targets through effective upselling, cross-selling, and promotional initiatives. Promote Webbs club card.
- Process sales transactions efficiently, handling cash and card payments accurately. Process refunds or exchanges and issue receipts where necessary.
- Ensure shelves are well-stocked and products are attractively displayed. Assist with stock replenishment, inventory counts, and receiving deliveries.
- Set up and maintain engaging, themed displays that reflect current promotions or seasonal events.
- Handle customer concerns or queries professionally, escalating issues to the manager when necessary.
- Work cooperatively with colleagues and management to support store operations and ensure a positive customer experience.
- Stay informed about furniture products, including new arrivals and bestsellers.
- Maintain a tidy, safe shopping environment, ensuring stock is stored appropriately and aisles are clear.
The successful candidate will have:
- Retail sales experience.
- Experience of promoting and demonstrating products, upselling, meeting sales targets in a retail environment.
- Ability to merchandise and create inspirational visually exciting displays.
- Great customer service skills. You will enjoy customer interactions and be able to build rapport quickly. You'll be confident about approaching and engaging with customers with your naturally outgoing, positive personality. You’ll listen, ask questions and provide trusted, enthusiastic advice. You’ll also have experience of resolving customer queries.
Good IT and admin skills are also required because you'll be using our systems to process customer orders and keep our stock inventory up to date.
This is a permanent, part-time position involving weekend-only working, with an average of 14.5 hours per week on a 2-week rota.
The role is based at our store in Wychbold, Worcestershire and so living within a reasonable commuting distance is a must.
Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.
If you'd like to join our fun, friendly Webbs team then please click apply now or send your CV to [email protected]
Apply Now
Job Types: Part-time, Permanent
Hourly rate: £7.55 - £12.21
