In this role you'll take ownership of the department’s day-to-day operations. From leading and motivating the team to ensuring exceptional customer service, managing stock levels, and delivering strong sales performance.
 
Responsibilities include:
  • Lead, motivate, and develop the toy department team to deliver excellent customer service and achieve sales targets.
  • Drive departmental sales and ensure profitability by analysing performance data and identifying opportunities for growth.
  • Oversee stock levels, manage replenishment, and coordinate with suppliers or central teams to ensure availability of key products, especially during peak seasons.
  • Ensure the department is visually appealing, well-organised, and aligned with brand and promotional guidelines to enhance the customer experience.
  • Create a welcoming and engaging environment for customers, responding to enquiries and resolving issues effectively.
  • Manage the toy department’s budget, including sales forecasting, expense control, and contributing to wider store financial targets.
  • Plan and execute in-store promotions, product launches, and seasonal events (e.g., Christmas toy sections) to maximise footfall and sales.
 The successful candidate will have:
  • Proven retail experience in a supervisory or management role within a fast-paced setting, preferably in toys, gifts, or family retail.
  • Demonstrated ability to lead, motivate, and manage a team to achieve sales targets and deliver excellent customer service.
  • Experience of driving sales performance through effective stock management, promotional activity, and customer engagement.
  • Hands-on experience in merchandising products to maximise impact and align with brand and marketing strategies.
  • Familiarity with managing departmental budgets, controlling costs, and interpreting sales data to make informed decisions.
 This is a full time permanent working 37.5 hours per week to include Saturdays.
 
The role is based at our store in Wychbold and so you must live within a reasonable commuting distance.
 
Our reward package includes a generous benefits package including colleague discounts, life insurance, private medical (after succesful probation) and pension scheme and free parking.

If you'd like to join our fun,friendly Webbs team then plase click apply now or send your CV to [email protected]
 
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By Webbs
| Webbs, Wychbold