Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high-quality restaurants offer freshly prepared, seasonally changing menus.
 
We're an independent family business with a great team of people. At Webbs our values are Team, Trust, Environment, Family and Personality. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best UK Workplace 2023, Best UK Workplace for Women 2023 and Excellence in Wellbeing awards 2023.
 
We have a fantastic opportunity for a motivated and enthusiastic IT Support Apprentice, to join our IT team at our Wychbold store.
 
This is an excellent opportunity to gain hands-on experience supporting IT systems (including hardware, software, networking, and user support) in a busy retail environment while working towards a recognised IT qualification.
You will support day-to-day IT operations across all our garden centres, including retail tills (EPOS), back-office systems, and staff technology, while learning from experienced colleagues and external training providers.
 
Key Responsibilities:

  • Provide first-line technical support to colleagues across the business (in person, via phone, online and email as required).
  • Assist in installing, configuring, and maintaining hardware such as desktops, laptops, mobile devices, tills and printers.
  • Support the setup and maintenance of user accounts, passwords, and access permissions.
  • Help troubleshoot software and network issues.
  • Perform regular system checks and updates.
  • Document IT procedures, configurations, and incident reports.
  • Assist in maintaining inventory of IT assets and equipment.
  • Learn and apply best practices in cybersecurity, data protection, and IT compliance.
  • Participate in ongoing IT projects (e.g. new tills, promotional displays, system development/upgrades) under the guidance of senior team members.
 
 
 
 
Skills and Qualifications
Essential:
  • A strong interest in technology, computing, and problem-solving.
  • Basic understanding of computers, operating systems (Windows), and common software applications (Microsoft Office, email, etc.).
  • Good communication and teamwork skills.
  • Willingness to learn and develop new technical skills.
  • Good problem-solving skills
  • Strong attention to detail and ability to follow instructions.
Desirable:
  • GCSEs (or equivalent) in English, Maths, and ICT.
  • Some prior experience or study in IT (formal or self-taught).
  • Knowledge of basic networking concepts (IP, DNS, Wi-Fi, etc.).
 
Training and Development
  • You will receive structured on-the-job training and formal education toward a nationally recognised IT Apprenticeship qualification [e.g. Level 3 IT Support Technician / Network Technician].
  • Exposure to retail systems, stock management software, and EPOS technology
  • Opportunities for career progression within the IT team upon successful completion of the IT apprenticeship qualification.

 
Working hours for this role are 30 hours per week which will include weekend work.
 
The role is based at our store in Wychbold, Worcestershire and so living within a reasonable commuting distance is a must.
 
Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.
 
If you'd like to join our fun, friendly Webbs team then please click apply now or send your CV to [email protected]
 
Apply Now
 
Job Types: Part time
 
Hourly rate: £7.55. Salary will meet national minimum wage for age.
 

By Webbs
| Wychbold